At Bazzli, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free 15-day return and refund policy to make things right.
1. Eligibility for Returns
- You can initiate a return within 15 days of receiving the product.
- The item must be unused, in its original condition, and in the original packaging with all tags and accessories included.
- Certain items, such as intimate wear, perishable goods, or customized products, may not be eligible for returns. Please check the product description for specific details.
2. How to Request a Return
To initiate a return, follow these steps:
- Contact our customer support team at support@bazzli.com with your order number and reason for the return.
- Our team will review your request and provide you with a return authorization and instructions.
- Ship the product back to us using a trackable shipping method. You are responsible for return shipping costs unless the product was damaged or defective.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.
- Please note that any shipping charges paid at the time of purchase are non-refundable.
4. Exchanges
- If you received a damaged or defective item, we will replace it at no additional cost.
- Contact support@bazzli.com to arrange for an exchange.
5. Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
- Intimate wear, personal care items, or hygiene products.
- Gift cards or digital products.
- Items marked as “Final Sale” in the product description.
6. Important Notes
- Items returned without prior authorization may not be accepted.
- Refunds may take additional time to reflect in your account depending on your bank or payment provider.
- We reserve the right to refuse returns or refunds if the returned item does not meet the above conditions.
Contact Us
If you have any questions or need further assistance with your return or refund, please contact us at support@bazzli.com. Our team is here to help you!
Your satisfaction is our priority. Thank you for shopping with Bazzli!